draganfly

[Dean Southall]

This topic does not relate only to twins.

I have contacted Draganfly to confirm customer personal info is secure and suggestedthey reply here.

[Phil C]

I wonder if people's account balances have been affected

[Bess]

Hi,
    This solves a mystery, I've not used them but over the last few weeks I have had enough parts delivered to make a Goldie 

Best wishes...

[MGI]

Very (as in very) strange that Drags have not demonstrated a more pro active stance with this situation... Possibly their customers over the pond might have more cause for concern.

[Rog1]

I'm another one who found my name and address had changed, when I logged on to my account. My name is now Hywel Evans, and my address is Hywel, Evans.

I've sent them an email.

[ChrisG]

Clearly, they have replaced their system with a more up to date one and there are some gremlins.

The way I see it, it's not  a major cause for concern as it looks like all the existing data specifically addresses, has not transferred correctly and there is a default non-descript address in place.

If you order something, your invoice and delivery (ship to) address would be displayed before you hit the button, so, if it was incorrect you would just change it to the correct one and all should be well.

I very much doubt that there is a data security issue here. Just give them time to sort it all out.

Just my twopennorth
Chris

[wardy]

Checked my account which had a wrong name (looked like a dummy name) and no real other detail. Have amended accordingly

[Bess]

Hi,
    Just seen this on facebook:

Draganfly Motorcycles


Some of you will have noticed we got a new website in the New Year (woohoo!) and some of you may have noticed a data issue when logging into your account on the new site (boo!). Here's the official details -
The issue with data arose when transferring name and address details from the old website to the new one. We paid for software to carry out the transfer securely and correctly, but a few days after the website went live we had some customers say their details had been transposed with anothers. As soon as we had been informed of this ALL customers addresses were deleted from the new website.
Our old website did not store payment details for any customers, and neither does our new website, so this information was never at risk. We use a secure third party provider to process our online payments (called Payzone).
Our IT guy is going through the records as a priority right now to ensure nothing identifiable is remaining, and each customer will have to re enter their details when making their next order.
We have carried out an assessment and written a report within the guidelines of data regulations and as the number of people affected was low, the information was not of a sensitive nature ie payment or bank details, and rectified quickly, we believe the matter has been resolved.
We are very sorry for any concern or worry this has caused, if you have any further questions please feel free to email me directly as facebook messages are not always picked up
( Lauren@draganfly.co.uk ) and I will do my best to put your mind at ease