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Messages - MOONSDRIFT

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The Star and Garter / Re: Dating certificates & DVLA applications
« on: 23 August, 2017, 21:36:11 »
Well this really is the final word on my DVLA tale of woe, today I received a letter from DVLA apologising for the poor service I have received, as way of recommence they are sending me 30, that's the 25 fee originally sent + an extra 5 (to spend on what ever I like) after almost ten months the claim to recover my V5C is over. I now have a complete mint C15 for breaking, mainly due to DVLA's incompetence.

2
The Star and Garter / Re: Dating certificates & DVLA applications
« on: 01 August, 2017, 13:21:50 »
I do not know why, they have never said why. The fact remains it has taken 41 weeks to get this far.
Any other organisation you would have some redress for the time taken and lack of communication, just to let every one know, DVLA may not be strait forward.

3
Final update, after 41! weeks DVLA say my C15 requires MSVA, I had it inspected by DVLA back in June and the inspector said as he walked now the drive 'in 7-10 days you will get your log book'

I have spent not only the initial 25, but numerous stamps, phone calls, emails, photo's and time all for nothing. DVLA customer service is shocking, they replied to one email saying something like they would respond in three working days, they did not. When I phone some 20 days latter and asked about the email I was told ' we never respond to emails, it is an automated reply' I asked that they removed it to stop anyone else wasting thier time, but was told NO.

I am now left with a perfectly good C15 that will end up being broke for spares, irrespective of the process, DVLA customer service is abissmal.

4
Singles / Re: BSA C15 Frame ID
« on: 24 July, 2017, 16:19:20 »
It has been suggested that following an accident or damage a new frame supplied by a dealer may have been used and these frames were not numbered by the factory, the dealer stamped a new number.

This was suggested because I could not believe how 'amature' the frame number looked on my C15.

5
Singles / Re: BSA C15 Frame ID
« on: 24 July, 2017, 12:47:37 »
Was it usual to restamp the frame number? Well the one I have looks like it was 'scratched' on by a child! Good luck with DVLA and getting it registered, I have been waiting 39 weeks now.

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The Star and Garter / Re: Veh registration etc
« on: 18 June, 2017, 19:08:52 »
I fail to see how sending documents (signed for) to DVLA is any benefit after several months they said they had not received any photos from me, however they sent me a letter two moths ealeyer to say they wanted more/better?

I send the last photos by email i.e. confirmed. I had an email back to say someone would be in contact within 3 working days, that never happened! I eventually phoned and when I asked about the response from the email I was told (O take no notice of that, it's an automated response and we do not follow them up) I asked them to take that down then to save others wasting their time, I was told NO - it's an automated response

It's only been 34 weeks now!

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Hi Mike, can I ask, did you have to pay for the inspection?
After 30! Weeks, DVLA have now said my C15 requires inspection, after 30 weeks! I am fet up of calling them only to be told a letter is in the post, the last time I emailed photo of Bike and had a reply that they would reply in three working days - after ten days and no reply, I called yet again to be told that was an automated email and to TAKE NO NOTICE of this! They said there was a letter to me on the screen but refused to tell be what it said.

The service from DVLA s dreadful and if I treated customers this was I would have no customers - clearly DVLA are not answerable to anyone!

I am of a mind to break the bike as dealing with DVLA will raise my blood pressure to an unacceptable level.

Thanks
Mark

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The Star and Garter / Re: Dating certificates & DVLA applications
« on: 25 April, 2017, 15:27:30 »
Yes, they say the person dealing with my case is unavailable at the moment, but they will write to me!

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The Star and Garter / Re: Dating certificates & DVLA applications
« on: 24 April, 2017, 18:42:36 »
Update, now over 26 weeks waiting for DVLA and my V5C,
did someone say 'patience make the man'

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The Star and Garter / Re: Dating certificates & DVLA applications
« on: 18 March, 2017, 15:19:13 »
Update, I received a letter today from DVLA asking for more information and photos!!
I sent all the photos at Christmas, well at least the bike is appreciating with time, by the time I get my V5C the bike will me worth a fortune! :D

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The Star and Garter / Re: Dating certificates & DVLA applications
« on: 17 March, 2017, 15:28:30 »
I submitted my application to DVLA back in October (cheque dated 31.10.16) cheque cashed the next working day, between Christmas and new year they asked for more information? so I sent photos of bike, engine and frame number etc, last week I phoned DVLA and they said they would write to me in the next two weeks!!

Twenty weeks now!!

If I put the reg number into the DVLA system it comes up strait away, so I do not know what the delay is.

Good luck with your application but don't expect DVLA to be quick.

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